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Global e-Service

Warranty Conditions & Extended Warranty

Thank you for choosing Hitachi Construction Machinery

At Hitachi Construction Machinery UK we aim to help you keep your investment operating safely and in peak condition at all times, to minimise downtime and protect the high residual value associated with the Hitachi product. Please download your machine warranty information below.

Product Support

When you buy a Hitachi machine, we want you to achieve a maximum return on your investment. Our Support Chain are equipped with the tools, knowledge, and resources we’ll need to make sure your machine consistently operates at an optimum level.

In addition to technical expertise and best practice advice, we can also offer you tailor made extended warranty, SOLAS service and full repair and maintenance agreements to suit the needs of your business. Our team of national parts specialists are on hand to assist you with any parts enquiries and advice on the best solution. We go the extra mile to monitor the condition of your equipment, whether it’s online using our remote monitoring application (Global e-Service) or out in the field taking oil samples.

Ultimately, they will support you and your business throughout the operational life of your Hitachi machine.

Maintenance Agreements & Warranty

Fleet Management

Hitachi Connected Technology

Genuine Parts

CT FLeet Link

CTFleet Link is the perfect solution for your fleet management requirements, not only is it compatible with your Hitachi assets from ZX-5 through to the latest ZX-7 excavators, it is also the perfect companion for your other OEM equipment from small tooling and ancillary plant, up to the largest equipment in your fleet.


Our ongoing commitment to our customers is second to none, providing the best product support, routine maintenance and, in the unlikely event of a breakdown, rapid response on-site service and repair.

Our national network of 11 depots and a team of Hitachi trained engineers ensures we have the ability to provide a rapid response to any emergency.

Browse the contacts below to find your local Product Support Manager & Service Controller.

Craig Bell - Product Support Manager
07771 555 458

Natasha Ferreira – Service Controller
07786 022 356

Kyle Alazzawi – Service Controller
07341 468 434
Mark Watson - Product Support Manager
07771 555 485

Emma Linskey – Service Controller
07771 555 480

Lorraine Crabtree – Service Controller
07341 468 439
South East
Gary Donaldson - Product Support Manager
07771 555 491

Karsten Beckmann - Product Support Manager
07771 555 438

Heidi Kirby – Service Controller
07786 017 689

Asheligh Cairns – Service Controller
07786 019 397

Mark Varley – Service Controller
07894 277 525
South West
David Wilson - Product Support Manager
07590 423 019

Alex Donoughue – Service Controller
07771 233378
East Anglia
Derek Gatfield - Product Support Manager
07771 555 488
Mines & Quarries
Shane Donovan - Mines & Quarries Product Support Manager
07771 555 430

Contact Us

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