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When you buy a Hitachi machine, we want you to achieve a maximum return on your investment and our aim is to help keep your Hitachi construction machinery operating safely and in peak condition throughout its life; to minimise downtime and to protect the high residual values associated with the Hitachi product. That’s why our Product Support department is equipped with the tools, knowledge and resources to ensure your machine consistently operates at an optimum level; supported by our highly experienced team, you will receive industry leading service support.
Our national network of UK Support Depots and team of Product Support Managers and specialised Hitachi trained Engineers ensures we have the ability to provide a rapid response if needed. While our service vans are equipped with state of the art ‘Maintenance Pro’ diagnostic equipment and tooling, they’re also pre-loaded with parts necessary to ensure minimum downtime.
Designed exclusively by Hitachi Construction Machinery (UK), the SOLAS Service package gives universal cover with a comprehensive range of benefits to ensure Hitachi machines are maintained to the very best standards, resulting in maximum reliability and performance.
Take your pick from three extended warranty options: Full Coverage, Power Train or a combination of both.
Suitable for extensively operated excavators and wheel loaders, such as those in demolition, mining and quarrying, Full Coverage is an extension of the standard warranty covering the same components for a maximum period of 60 months or 10,000 hours (whatever comes first).
Power Train covers major components, such as hydraulic cylinders, main pumps, swing bearings, travel motors, swing motors and control valves. It starts when the standard warranty expires and is effective for a further 48 months or 8,000 hours. It is ideal if your excavator or wheel loader works in general construction projects.
With access to the Hitachi Global e-Service Owners site you can monitor your machines remotely 24/7.
Monitoring, comparing and analysing the data supplied by Global e-Service will help you to:
With access to Hitachi e-Service Owners Site, you can monitor your machines performance 24/7. Utilising sophisticated on-board monitoring technology we collect vital data for the efficient operation of your machine, including fuel efficiency, CO2 emissions, idling time and health.
Included as standard on all midi, medium and large size excavators and wheel loaders, we will use this data to proactively advise on preventative maintenance and alarms if they occur.
What data will help your business?
ConSite data report service sends you a monthly email to summarise the information available on Global e-Service for each of your Hitachi machines.
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