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Global e-Service




We’re Here to Protect Your Investment

Our aim is to help keep your Hitachi construction machinery operating safely and in peak condition throughout its life.  To minimise downtime and protect the high residual values associated with the Hitachi product.  Supported by our highly experienced Product Support Team, you will receive industry leading service support.

  • Periodic servicing

  • Repair

  • Routine maintenance

  • Component changes

  • Preventative maintenance

Rapid Response

Our national network of UK Support Centres and team of specialised Hitachi trained engineers ensures we have the ability to provide a rapid response if needed.  While our service vans are equipped with state of the art “Maintenance Pro” diagnostic equipment and tooling, and will be pre-loaded with any parts necessary to ensure minimum downtime.

Peace of Mind

Our unique service and extended warranty package has been developed to provide our customers with peace of mind and protect their investment for the lifetime of the machine.  While also helping to achieve stronger residual values and a higher return on investment.

Fleet Management

Utilising sophisticated on-board monitoring technology we can collect vital data for the efficient operation of your machine, including fuel efficiency, CO2 emissions, idling time and health. Included as standard on all midi, medium and large size excavators and wheeled loaders, we will use this data to proactively advise on preventative maintenance and alarms if they occur.  If you need a visit from one of our factory trained engineers, they will arrive on site briefed and equipped to return your machine to optimum performance, with minimal downtime.


With access to the Hitachi Global E-Service Owners Site, you can also monitor your own machines’ performance 24/7.

Register to Hitachi ConSite and receive a monthly email, providing a consolidated report on your machines monthly performance and operational data.


AdBlue® is used to reduce harmful NOx emissions. However, it is important to follow the correct storage, handling and disposal advice in order to maximise performance and ensure a safe operation.

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Hitachi Construction Machinery (UK)