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Global e-Service

Product Support

Product Support

Product Support


When you buy a Hitachi machine, we want you to achieve a maximum return on your investment. Our Product Support team are equipped with the tools, knowledge, and resources we’ll need to make sure your machine consistently operates at an optimum level.

In addition to technical expertise and best practice advice, we can also offer you tailor made extended warranty, SOLAS service and full repair and maintenance agreements to suit the needs of your business. Our team of national parts specialists are on hand to assist you with any parts enquiries and advice on the best solution. We go the extra mile to monitor the condition of your equipment, whether it’s online using our remote monitoring applications such as Global e-Service, Consite and CTFleet Link or out in the field taking scheduled oil samples.

Ultimately, we will support you and your business throughout the operational life of your Hitachi machine.

Our network of national Product Support centres, Regional Product Support Managers, Customer Support Representatives, and team of Hitachi trained Service Engineers who are all linked to our Central Service Control team ensures we can provide a rapid breakdown response and pre planned maintenance when needed.

With modern service vehicles, equipped with state of the art Maintenance Pro diagnostic equipment, tooling and access to a network of Technical Support specialists our Field Service Engineers are well equipped to ensure your machine has minimum downtime.

Maintenance Agreements & Warranty

Designed exclusively by Hitachi Construction Machinery (UK), the SOLAS Service package gives universal cover with a comprehensive range of benefits to ensure your Hitachi machines are maintained to the highest standards, resulting in maximum reliability and performance.

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Fleet Management

Designed exclusively by Hitachi Construction Machinery (UK), CTFleet Link is a mixed-fleet telematics system, which utilises both the Hitachi API and a bespoke API developed by HCMUK. CTFleet Link gives you access to a live online portal to monitor the performance and location of not just your Hitachi equipment in real time but also those of other manufacturers you may have in your fleet.

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Hitachi Connected Technology

Hitachi Connected Technology offers market-leading 3D machine control and special attachment solutions, which are installed to factory standards by manufacturer-trained engineers.

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Genuine Parts

Whether you have a new Hitachi machine or an older model, we offer a wide range of parts to suit your budget.

We put the same attention to detail and technological expertise into our parts as we do our machines. So you can be sure that they will give you the same level of reliability, durability and quality.

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