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Top rates of pay. A global company. UK's premier brand of construction equipment.

IT Infrastructure & Support Specialist

Cover Letter: Not Required
Posted: 12th November 2020

Hitachi Construction Machinery UK Ltd (HCMUK) are looking for an experienced IT Infrastructure and Support Specialist to join the IT team. The basic hours are 40 hours per week, although some additional hours can be expected. All applicants must have experience and/or knowledge to be able to complete the following duties: 

  • Support corporate IT equipment, infrastructure, systems and staff across 11 UK sites as well as mobile and home workers.. 
  • Provide support both in person and remotely using remote support tools and telephone support as necessary. 
  • Diagnosis and fixing of IT and business system errors, escalating to 3rd parties and management where appropriate. 
  • Analyse common issues and be proactive in finding long term solutions, making recommendations on changes and/or improvements where appropriate. 
  • Maintain, administer and improve on the corporate Office 365 and Windows 10 environment. 
  • To undertake project work as and when required. 
  • Attend regular training courses as and when required and be proactive about self and systems development. 
  • Create and maintain IT systems and support documentation. 


Skills, Knowledge & Abilities: 


  • Computer related Degree/Diploma/Microsoft Certification or equivalent work experience. 
  • Minimum 3 years of infrastructure/server/desktop support experience. 
  • Windows Server 2012, including DNS, DHCP & WINS. 
  • Microsoft Active Directory. 
  • Microsoft Windows 10, iOS and Android (Samsung) 
  • Microsoft Office 365 (Teams, OneDrive etc) and Azure Administration. 
  • Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint). 
  • Good customer service skills and ability to work on own initiative. 
  • Understands the importance of documentation. 
  • Knowledge of backup (Veeam) and system security practises. 
  • Endpoint security and MDM (Including Apple business manager) 



  • VMware /virtualisation. 
  • Experience of supporting Hosted Telephony Platforms (MITEL). 
  • Experience of supporting Managed print solution (Ricoh). 
  • Experience of Sophos Endpoint and MDM 


About Us 

We are wholly owned subsidiary of Hitachi Construction Machinery Europe and responsible for the supply of excavators; wheel loaders, rigid dump trucks, parts and servicing to the UK and Irish construction industry. Hitachi produces the widest range of hydraulic excavators in the world and are renowned for their high quality, advanced technology, and unrivalled reliability. 

Formed almost 50 years ago, Hitachi Construction Machinery (UK) is a leading name in the construction equipment market, and has been rewarded with the title of ‘UK’s number one excavator supplier’ 

HCMUK forms part of a truly global brand recognised worldwide and operating in almost every corner of the globe. We are a part of a group made up from more than 850 companies with 320,000 employees and an annual turnover in excess of £69 billion. 


Rewards and Benefits 

Here at HCMUK, people are the heart of our business, and we recognise human value in the creation of pleasant workplaces, where employees can thrive and display their abilities, whilst ensuring their safety and wellbeing is at the forefront of our culture. You can expect a very competitive salary and benefits package to match. 

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. 


If you would like to be considered for this position, please complete our online application form. Closing date for applications is 25th January 2021. The Company reserves the right to close the vacancy earlier should we identify a suitable candidate before that date. Please note that if you have not heard from us within 4 weeks of the closing date then please assume your application on this occasion has been unsuccessful. 

We take this opportunity to thank you for the interest you have shown in our Company and wish you good luck in your job search. 

All applicants must already have the right to live and work in the EEA (European Economic Area), the Company regrets that it cannot accept applications from any individuals without this entitlement. 


No Agencies Please.

Hitachi Construction Machinery (UK)