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COVID-19 (CORONAVIRUS) CUSTOMER UPDATE

Friday, March 27, 2020

A message from our CEO on COVID-19 – 27th March 2020

We would like to take this opportunity to update all our customers on Hitachi Construction Machinery (UK) Ltd’s strategies in relation to the current COVID-19 Pandemic that is affecting everyone’s lives across the country.

As a responsible employer, our main priority is the health and welfare of our staff, customers, and suppliers so we are following government guidelines, and taking steps as outlined below to minimise the risk of spreading the virus. As a key service provider to our customers (including critical services), we will remain operational but we have taken the following actions in an effort to balance the needs of our customers and our responsibilities.

Service Support

We continue to provide servicing and breakdown support to those customers who remain operational. The contact numbers can be found on our website (visit here) and we can still provide the same high level of aftersales support when required. Our technicians are exercising safety, hygiene and social distancing techniques when working on machines and interacting with customers, and we appreciate everyone’s support in ensuring this is respected.

Parts

We announced earlier this week that whilst most depots remain operational, we have closed them to “walk in” trade, but parts can still be supplied safely via direct delivery or pre-arranged collection where social distancing measure will be exercised. Our parts teams are working on a rotation basis to keep the number of people on site to a minimum.

Further to previous announcements, we are constantly reviewing our approach to the COVID-19 crisis, and we have taken the decision to close our Bellshill (Glasgow) depot with immediate effect. Customers in this region should contact us on 0191 430 8400 where their enquiry will be dealt with and we will arrange safe “contactless” parts and service support as normal.

Normal service will resume as soon as possible, but in the meantime your understanding and co-operation is appreciated.

 

Glasgow (Bellshill) – CLOSED

 

Birmingham – Normal Opening/Close Times

 

Port of Tyne – Reduced Hours

  Open Close
Monday 08:30 16:00
Tuesday 08:30 16:00
Wednesday 08:30 16:00
Thursday 08:30 16:00
Friday 09:00 15:00

 

Warrington – Reduced Hours

  Open Close
Monday 08:30 16:00
Tuesday 08:30 16:00
Wednesday 08:30 16:00
Thursday 08:30 16:00
Friday 09:00 15:00

 

Wrotham – Normal Hours

  Open Close
Monday 08:00 17:30
Tuesday 08:00 17:30
Wednesday 08:00 17:30
Thursday 08:00 17:30
Friday 08:00 17:30

 

North London – Normal Hours

  Open Close
Monday 08:00 17:30
Tuesday 08:00 17:30
Wednesday 08:00 17:30
Thursday 08:00 17:30
Friday 08:00 17:30

 

Reading – Normal Hours

  Open Close
Monday 08:00 17:30
Tuesday 08:00 17:30
Wednesday 08:00 17:30
Thursday 08:00 17:30
Friday 08:00 17:30

 

Bristol – Reduced Hours

  Open Close
Monday 08:30 16:00
Tuesday 08:30 16:00
Wednesday 08:30 16:00
Thursday 08:30 16:00
Friday 09:00 15:00

 

Port Talbot – Reduced Hours

  Open Close
Monday 08:30 16:00
Tuesday 08:30 16:00
Wednesday 08:30 16:00
Thursday 08:30 16:00
Friday 09:00 15:00

 

Okehampton – Reduced Hours 

  Open Close
Monday 08:30 16:00
Tuesday 08:30 16:00
Wednesday 08:30 16:00
Thursday 08:30 16:00
Friday 09:00 15:00

 

Sales & Machine supply

Whilst demand has obviously slowed, it has not stopped and we are still able to prepare and deliver machines safely when required, using skeleton staff to minimise the numbers on site and to allow social distancing measure to be employed. Our sales team are operating from home and available via the usual contact numbers and emails.

Working environment

We have enabled as many employees as possible to work from home during this crisis, with customers and mobile phones so they can continue to function. Our main contact number remains open and your call will be directed appropriately, and of course emails remain the same. For those staff who cannot work from home, we have put in place rotas to minimise the number of people on site at any one time, and procedures to ensure social distancing measures are exercised at all times. All customer and supplier visits have been stopped for some time now, but we have been utilising technology to maintain strong communication, both internally and externally.

We all look forward to normal service resuming, but in the meantime please stay safe, continue to follow the government guidelines and if we can be of assistance, do not hesitate to contact us at any time.

Best regards,

Dave Roberts – CEO

Hitachi Construction Machinery (UK)

Copyright © 2020 Hitachi Construction Machinery (UK) Limited, Monkton Business Park North, Hebburn, Tyne and Wear NE31 2JZ. Tel: (0191) 430 8400